Frequently Asked Questions (FAQs)
Product & Safety
Is the LED mask safe to use?
Yes! Our LED mask is FDA-cleared and clinically tested to be completely safe for home use. It uses non-invasive, painless light therapy to rejuvenate your skin without any harmful UV rays.
Can I use the LED mask every day?
Absolutely! For the best results, we recommend using it 5-7 times a week for 10-15 minutes per session.
Does the LED mask cause any side effects?
No, the mask is gentle on the skin and does not cause irritation. If you have extremely sensitive skin, we suggest starting with shorter sessions and gradually increasing the time.
How long does it take to see results?
Most users notice brighter, smoother skin within 2-4 weeks of consistent use. Long-term benefits, such as reduced fine lines and improved skin texture, become visible after 6-8 weeks.
Trust & Security
Is my personal data safe when I shop on your website?
Yes! We use SSL encryption to protect your personal and payment details. Your information is never shared or sold to third parties.
Is the payment process secure?
100%. We partner with trusted payment gateways like PayPal, Visa, Mastercard, and Apple Pay to ensure secure transactions with full fraud protection.
Is there a warranty on the LED mask?
Yes! We offer a 1-year warranty covering any manufacturing defects. If you experience any issues, contact our support team for a hassle-free replacement.
What if I’m not satisfied with the LED mask?
We offer a 30-day money-back guarantee. If you don’t love your results, simply return the mask for a full refund—no questions asked.
Shipping & Returns
How long does shipping take?
We deliver within 9-14 business days. You’ll receive a tracking number via email as soon as your order is shipped.
Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location.
How do I return my LED mask if I change my mind?
Simply contact our customer support within 30 days of receiving your order. We’ll guide you through the easy return process. Read the return policy for more.
What if my product arrives damaged?
No worries! If your LED mask arrives defective or damaged, we’ll send you a free replacement immediately.
Still Have Questions?
Our support team is available 24/7 to help! Contact us at:
📧 goldenbeautylabteam@gmail.com